Citrix For Workspace

Citrix For Workspace

Citrix Workspace app for Mac is compatible with all currently supported versions of the following Citrix products. For information about the Citrix product lifecycle, and to find out when Citrix stops supporting specific versions of products, see the Citrix Product Lifecycle Matrix. What did Citrix announce on July 1, 2020? On July 1, 2020, Citrix disclosed that we are ending the availability (EOA) to purchase our Digital Workspace perpetual software licenses on September 30, 2020 at 11:59pm ET in favor of the new subscription-based licensing model for our on-premises Digital Workspace software solutions. The Citrix Workspace app allows for secure, unified access to all of your SaaS apps, web apps, virtual apps, files, and desktops. If your company uses Citrix, simply login with your company credentials to access all of the resources you need to be productive from anywhere.
downloadWhy can't I download this file?This article describes the steps for collecting logs and key data from Citrix Workspace app for Windows. This is applicable for Citrix Workspace app for Windows. The logs and data collected can be used by administrators to identify and troubleshoot configuration issues. The logs and data collected enable Citrix Technical Support to diagnose and troubleshoot cases. This mechanism replaces the Receiver Diagnostic tool. 
Pre-Requisites The log collection mechanism described in this article is supported with Citrix Workspace app version 2012 and higher.InstructionsNavigate to Advanced Preferences and click on ‘Log collection'
The ‘Log collection' dialog is launched. Set the desired log level. Log level ‘Verbose' captures more detailed logs. Click on ‘Start collecting logs' once you are ready to reproduce the issue.
The below dialog appears. Log collection is now in progress. Proceed to reproduce the issue with Workspace app for Windows. Once you have successfully reproduced the issue, click on 'Stop collecting logs'.
Citrix For Workspace DownloadThe Workspace app collates all the logs collected as a .zip package. This could take a few minutes
Click on ‘Save Logs' to save the logs in a folder of your choice.
downloadWhy can't I download this file?Automatic updates from Citrix Workspace app 2012 for Windows fails with the error 'Could not load file or assembly ‘Newtonsoft.Json''. This problem appears only when automatic updates for Citrix Workspace app for Windows are enabled.
Solution

Download the latest version of Citrix Workspace app for Windows (version 2012.1 or higher) from the Citrix Downloads page.
Manually update to Citrix Workspace app 2012.1 for Windows or higher by launching the CitrixWorkspaceApp.exe that you downloaded in Step 1. 
You will now be able to automatically update to higher versions of Citrix Workspace app. 
Problem CauseCitrix For Mac WorkspaceWorkspace app 2012 for Windows has a known issue [RFWIN-21715] that may prevent automatic updates to a higher version